Question 1

How can I make sure a part will fit my vehicle?

Accepted Answer

Check the vehicle fitment section on the product listing and be sure to read the specifications. If you have questions, please contact our customer service team via live chat or call 888-583-0255.

Question 2

Where is my Rack and Pinion?

Accepted Answer

Due to the availability of some rack and pinion cores, the build times for rack and pinions can take up to 5 days. Because some rack and pinion cores can be difficult to acquire, we offer a lifetime warranty for customers who return their original cores. Please contact our customer service team at 888-583-0255 if you have additional questions about your order.

Question 3

Can I cancel my order?

Accepted Answer

If your order was placed at detroitaxle.com, please contact customer service via live chat or call 888-583-0255 to review the status of your order. If your order has already been shipped, it cannot be canceled and must be returned to Detroit Axle before processing a refund. For more information on our return policy and refund process, click here For orders placed through our eBay or Amazon storefronts, please contact customer service through the original site (eBay or Amazon) where your purchase was made. Please note: If your order has already shipped, you will need to refuse or return the package before a refund can be issued.

Question 4

How will my purchase be shipped?

Accepted Answer

Orders placed before 2:00 p.m. Eastern Standard Time (EST) will be shipped the same business day, while orders made after 2:00 p.m. EST will be shipped the following business day. All orders in the continental 48 States will be shipped FREE of charge via FedEx. Orders will be shipped via FedEx or USPS Priority Mail International at our discretion.

Question 5

How do I make a return or exchange?

Accepted Answer

To return or exchange a product purchased on detroitaxle.com, please contact customer service at 888-583-0255 or customerservice@detroitaxle.com and have your order number ready for reference. For items purchased through our eBay or Amazon storefronts, please contact customer service through the original site (eBay or Amazon) where your purchase was made to process your return.

Question 6

Why is my order not processing? (No shipping method has been selected)

Accepted Answer

All orders placed on Detroitaxle.com are eligible for free shipping (Except for orders shipped outside of the contiguous United States, which is a shipping method we will be adding in the future). There is no requirement to select a shipment method. Detroit Axle holds the right to select the best-suited shipment method for your order (Most orders are processed through FedEx Ground) For payment form validation and security, the address entered on the checkout page must match the billing address associated with your payment method. If an order fails to be placed, please verify that your entered address matches the address associated with your payment method.

Help Center

FREQUENTLY ASKED QUESTIONS

General

Order Cancellation

Shipping & Delivery

Help Center

FREQUENTLY ASKED QUESTIONS

General

+How can I make sure a part will fit my vehicle?

+Where is my Rack and Pinion?

Order Cancellation

+Can I cancel my order?

Shipping & Delivery

+How will my purchase be shipped?

+How do I make a return or exchange?

+Why is my order not processing? (No shipping method has been selected)